CANCELLATION & REFUND POLICY

At Belore Slims, our mission is to provide our customers with a memorable and reliable shopping experience. We take quality control seriously and make every reasonable effort to ensure that products dispatched to customers meet our quality standards.

This Cancellation & Refund Policy explains the circumstances under which an order may be cancelled and when a return, replacement, or refund may be considered.

1. Order Cancellation

An order may be cancelled before the shipment/dispatch process has been initiated.

If your cancellation request is received and approved before dispatch, the full amount paid for the cancelled order will be refunded through the applicable payment method.

Once the shipment process has started, the order cannot be cancelled. However, where eligible, you may request a return or replacement after receiving the product in accordance with our Return & Replacement Policy.

2. Damaged or Tampered Package

If the package appears to be severely damaged, tampered with, or opened at the time of delivery, we recommend refusing delivery and returning the package to the delivery partner.

Please contact Belore Slims Customer Support immediately and provide:

• Order number
• Photographs of the package and visible damage
• Details of the issue

This will help us investigate the matter with the logistics partner.

3. Return Request Period

For eligible products, a return or refund request must be submitted within 72 hours from the date of delivery.

Requests received after this period may not be accepted.

All return requests are subject to verification and approval under this policy.

4. Return & Refund Process

Once a return request is received, our Customer Support Team will review the request and confirm whether it qualifies for further processing.

For approved requests:

1. Belore Slims will arrange a pickup through our logistics partner, where pickup service is available.
2. In exceptional cases where reverse pickup is not serviceable for the customer's pin code, the customer may be requested to send the product to the Belore Slims designated return address.
3. Once the product is received, it will undergo a quality inspection.
4. If the returned product satisfies the applicable return conditions, the return will be approved.
5. Where a refund is applicable, the refund will be initiated after approval.

5. Refund Processing

Eligible refunds will generally be processed within 7–8 business days after the return has been approved, subject to the payment gateway and banking processes.

Where bank details are required for processing a refund, customers may be contacted by our Customer Support Team.

Belore Slims will handle customer payment and banking information with appropriate confidentiality and will use such information only for legitimate transaction-related purposes.

6. Shipping Charges

Shipping charges are non-refundable, unless otherwise required under applicable law or specifically confirmed by Belore Slims.

Any additional charges arising from customer-requested services may also be non-refundable.

7. Products Not Eligible for Return, Exchange or Refund

A return, exchange, replacement, or refund will generally not be accepted where the product:

• Has been worn or used
• Has been washed or dry-cleaned
• Contains stains, sweat, body odor, perfume, makeup, or other signs of use
• Has been torn, cut, damaged, or altered after delivery
• Has nail marks, yarn pulls, or other damage caused during use
• Has missing, removed, or altered price tags or product labels
• Is returned without the required original tags/labels
• Has damaged or incomplete packaging where the condition affects resaleability
• Has been customized or modified
• Has had embroidery, beads, sequins, appliqué, fall stitching, or other alterations added by the customer
• Is a Made-to-Order or Custom-Made product
• Was purchased under an offer or discount where the applicable offer terms state that it is non-returnable
• Has already been exchanged or replaced under a previous approved exchange request

8. Sale, Discount & Promotional Products

Products purchased under discounts, special offers, promotional campaigns, clearance sales, or other promotional pricing may not be eligible for return, exchange, or refund where the applicable offer terms specify this restriction.

Customers are advised to review the terms of the offer before completing the purchase.

9. One-Time Exchange

Where an exchange is offered and approved, only one exchange per product/order may be permitted.

A product that has already been exchanged or replaced will generally not be eligible for a subsequent exchange, return, or refund.

10. Quality Inspection

Every returned product is subject to inspection by our Quality Assurance Team.

If the product does not satisfy the requirements of this policy, the return or exchange request may be rejected. In such cases, the product may be sent back to the customer at the applicable delivery cost.

Belore Slims reserves the right to determine eligibility based on the condition of the returned product and the applicable policy requirements.

11. Size & Fit Information

Belore Slims products are specifically designed with the body measurements and fit preferences of Indian women in mind.

Our Slims pants use highly stretchable, high-recovery fabrics and are designed to provide a supportive, body-contouring fit around the waist, hips, and thighs.

Customers may have different preferences for compression:

• For a more fitted/compression feel, choose your regular size according to the size chart.
• For a more relaxed and comfortable fit, consider choosing one size larger.

Please review the Belore Slims Size Chart and Body Measurement Guide carefully before ordering.

A close or snug fit may be a normal characteristic of a compression garment and does not automatically indicate a product defect.

12. Colour Variation

We make every reasonable effort to represent product colours accurately on our website. However, the colour displayed on a computer, mobile phone, or other screen may vary depending on screen settings, lighting, photography, and device display technology.

Minor variations in colour are therefore considered normal and will not generally qualify as a defect or a reason for return, exchange, or refund.

Certain colours may naturally appear slightly different depending on the display. For example, white may appear slightly off-white, while indigo may appear closer to blue on some screens.

For denim and dyed products, minor tonal variations may also occur due to the dyeing, washing, and finishing processes. Minor colour or tone variation within normal manufacturing tolerances will not be treated as product damage or defect.

13. Embellishments & Decorative Details

Where products contain embellishments such as sequins, beads, decorative elements, or other delicate details, minor movement or loss of an individual decorative element may occasionally occur despite careful manufacturing and packaging.

Such minor occurrences may not qualify the product for return, exchange, or refund unless they constitute a significant manufacturing defect.

14. Return Without Prior Approval

Products returned without first submitting a return request and receiving confirmation from Belore Slims may not qualify for a refund, exchange, or replacement.

Please wait for instructions from our Customer Support Team before sending any product back.

15. Refund for Unavailable Products

If a prepaid order cannot be fulfilled because the ordered product becomes unavailable or is out of stock, Belore Slims will initiate a refund for the eligible amount paid for the unavailable product.

Our Customer Support Team will contact the customer regarding the refund process.

16. Policy Updates

Belore Slims reserves the right to update, modify, or revise this Cancellation & Refund Policy from time to time.

Any updated policy will be published on our website and will apply in accordance with applicable laws and regulations.

17. Contact Us

For questions regarding cancellation, returns, exchanges, replacements, or refunds, please contact:

Belore Slims Customer Support
Email: beloreslims@gmail.com

When contacting us, please include your order number and registered contact details so that our team can assist you efficiently.

Belore Slims – Always Looking Forward to Serve You Better.